|Create Date||July 4, 2014|
|Last Updated||July 24, 2015|
Context and Knowledge Management is a very important feature of a service platform, particularly where services are expected to behave intelligently, learn, exhibit awareness of their surroundings and react to changes, a point outlined in this broadcast resource by the Information Society & Media Company.
Context generally refers to all types of information pertaining to a service and or the user of the service.
Knowledge typically refers to more general information, of which context is a specific type.
Knowledge would typically include information about users and their preferences, and also information that can be inferred from other sources.
|Context and Knowledge Management|